Grand View Research puts the global chatbot market at USD 9.6 billion in 2025, growing to USD 11.8 billion in 2026 and USD 41.2 billion by 2033 — a 19.6% CAGR. That's a faster growth rate than almost any adjacent enterprise software category, and it's not being driven by novelty adoption anymore. It's being driven by generative AI making chatbots capable of tasks —...
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